Returns and Refunds Policy
At Arthauss Furniture, we want you to be completely satisfied with your purchase; if your furniture isn't the perfect fit, you can return your items within 14 days of delivery. Please ensure all products are returned in their original packaging and unassembled condition to qualify for a full refund.
Notify Our Team
Contact our customer service department via email or our online portal within 14 days of receiving your order to initiate the return process.
Prepare the Item
Ensure the furniture is safely repacked in its original boxes, including all hardware, manuals, and protective internal packaging.
Schedule Collection
Once your request is approved, we will coordinate with our specialized two-man delivery team to collect the items directly from your home.
Quality Check and Refund
After the items arrive back at our warehouse and pass a quality inspection, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing